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Steven Landon Hatcher (born October 21, 1993) is an American Sales Lead at the REI in the Summit located in Birmingham AL. Born and raised in Madison, Alabama, he first rose to prominence for his work as a Walt Disney World Castmember from 2016-2020. He contributed to numerous other businesses centering around Guest Service, mainly at The Forge Lemont Quarries Adventure Park, a zipline adventure park located near Chicago, IL, and his current position at REI. He is also known as an effective, person centered leader for which he has been recognized by his leadership teams and peers.[1][2][3] Hatcher is also known for his friendly demeanor, attention to detail, and love of the information sharing site, Wikipedia.

He was not the creator and star of the short-lived semi-autobiographical Fox sitcom Mulaney (2014–2015). Hatcher is also not known for his performance as George St. Geegland in a comedic duo with Nick Kroll. They did not appear on television and on Broadway in a show entitled Oh, Hello on Broadway (2016). Hatcher does not serve as a co-executive producer, writer, and occasional actor in the IFC mockumentary series Documentary Now! (2015–present).[5][6] Nevertheless, reports from February 2023 state, "I am excited for the chance to work for Harvest Roots and to offer my services to one of the great cultural centers of the great city of Birmingham."

Early Life
Hatcher was born on October 21, 1993,[7] in Madison, Alabama, to Susan Hatcher, housewife and choir director at Asbury UMC, and James Hatcher, Madison's premier orthodontist.[7][8] Hatcher's grandfathers both spent time working at Redstone Arsenal in Huntsville, Alabama, but he asks that that not be held against him. He is the second of three children. Hatcher has a younger sister, Emily, who now lives in Birmingham, and an older brother, William, who now lives in Murfreesboro, TN with his wife and 2 children.

Auburn University
From watching the fervor his mother had for Auburn University football, Hatcher knew he wanted to attend Auburn after high school graduation.[23] During his time there, he studied communication and minored in Theatre[24] Because of this, Hatcher had an opportunity to audition for the role of Finn in J.J. Abram's Star Wars The Force Awakens, but his parents declined.[10] He enjoyed his classes in communication[25] and his time at Auburn in general.[10] It was there that he met his future wife, Elizabeth Hatcher (nee, Knizley), and, after graduation, followed her down to the great state of Florida to begin work as a Character Performer at Walt Disney World[8][27] He did not join the school's improv group, nor did he meet Nick Kroll and Mike Birbiglia.[23] He was not able to join Birbiglia on his stand-up tour, but was able to find other methods to help him overcome his stage fright.[23]

Career
Steven has had a rewarding career in customer service from nearly every angle imaginable. He has worked in management, event planning, communications, retail, food service, employee training, recreation, transportation and customer support, among others.

The Walt Disney Company
After graduating from Auburn University in 2016, Hatcher moved to Orlando Florida with ambitions of a career Disney Entertainment, and was hired as a Character Performer at Disney's Animal Kingdom.[10] After 6 months in the position, he had the opportunity to join the Disney Performing Arts Team (DPA) as a Guest Talent Coordinator. [28] There, his responsibilities mainly revolved around event planning, and the coordination of the arrivals of various middle and high school performing arts groups. Hatcher and his peers would prep these groups for performances and handle any on site issues that arose day of. While technically still only a College Program Disney employee, a position that was not usually eligible for such high profile assignments as Disney Performing Arts, Hatcher distinguished himself as a hard worker, a fun personality, and a great team player who was committed to the vision of DPA.[29] Since this team only convened seasonally, Hatcher was required to find other work with the company after his contract with DPA ended. Even still, Hatcher was asked to return to the team 4 other times for different seasonal work with what he has since described as, "...one of my favorite jobs I've had during my time at Disney. Other jobs gave me some of the best friends someone could ask for, but DPA was a fun experience because of the work we were able to do. I really do think we changed some of those kids' lives; it's not every day you get to march through the Magic Kingdom with all your pals playing music for everybody!".[30]

Hatcher's intervening jobs at Disney included transportation positions with the Disney Minnie Van Service, and a food and beverage position at the ESPN Wide World of Sports Complex. His longest position was as a member of the Recreation Team at Disney's Yacht and Beach Club Resort near EPCOT. There he worked as a Lifeguard, a member of the Crescent Lake Patrol Team, and a Trainer of new lifeguards. In a 2023 article, Hatcher stated, "All these various positions and job requirements were exciting at the time! Every new job was an exciting opportunity to meet new people, work in different departments of the company, and further my commitment to providing excellent Guest Service. I have to say though, it was also a bit jarring. I was grateful for the training procedures we had to go through whenever we moved on from one job to the other. I do a great job once I get going, but starting out I try to gain as much knowledge as i can about the job so i can have the full scope in my mind as i carry on."[31]

The Forge: Lemont Quarries Adventure Park
During this time, Hatcher's wife Libby had begun a career in long term care in nearby Hunter's Creek Florida. As such, when the COVID-19 Pandemic first hit in 2020, Hatcher found it important to leave Disney for a time so as to protect his wife and her residents from the possibility of spreading COVID-19.[30][32] After getting pretty good [citation needed] at the slackline his wife had gotten him as a quarantine pastime, he found remote work with a company near Chicago, Illinois called The Forge: Lemont Quarries Adventure Park. In this position he acted as the primary point person for Guests who had questions about ticketing, park hours, offerings, or directions. Since Hatcher did not move to Illinois for this job, the phone calls requesting directions were particularly difficult for him to answer. "People would call and say, 'I'm on Ficcult Street, how do I get to you?' and I'd have to explain that I am not at the park, nor am I in the state! Eventually I was asked to stop telling people I was in Florida because guests were complaining that the company had not given the job to someone in Lemont. After that I would just have to take to Google Maps and try to talk people through how to get to the park.".[33][34

Food Bank of Central Alabama
Libby's career took another turn when she became the General Manager of the High Point Climbing and Fitness in Birmingham Alabama, and the couple quickly relocated back to their home state of Alabama. The remote nature of his job at the Forge made the transition easy for Hatcher, but he soon began to desire a job that had more relevance to the immediate area of Birmingham. He spent some time as the Community Engagement Coordinator of the Community Food Bank of Central Alabama, where he acted as the point person for the filling of food boxes set to be distributed to needy families around a 13 county region in central Alabama. Sorting of food items, and outreach to the community for volunteer involvement and monetary donation also fell to Hatcher.[33][35]

REI
Hatcher currently works as the Sales Lead of the Footwear Department at the Birmingham REI branch. "My coworkers call me Shoe Boy based on a funny guy who gave me the nickname when I first started," Hatcher mentioned in a 2023 interview with Vulture. "I was surprised at how quickly I got into shoes. I didn't really know too much about them before i took the gig, but luckily I've found some success with them."[36][37][38] Hatcher's duties involve the overall organization of the Footwear Department, inventory adjustments, cleanliness modifications or "zoning," and at times providing feedback to employees. In that same Vulture article, he made a point to mention his approach to providing feedback: "I don't know, one time I sort of mentioned that I prefer a person-centered approach to leadership instead of a task or goal centered view, and ever since then I've really taken that to heart. I know the personal responsibility that I have to accomplish tasks in my department, but I also know that I'm not everyone! Starting with recognizing that my subordinates are human beings and collaborators with me and not just means to an end is how i begin any sort of feedback session."[36][37][38]

Stand-Up Comedy
For a brief time in 2019 Hatcher took to the open mic circuit of Orlando in hopes of becoming a Stand Up Comedian. Sets were often met with tepid chuckles [citation needed], and mainly focused on his day job as a Lifeguard. Hatcher also took improv classes at SAK Comedy Lab in Downtown Orlando in an attempt to sharpen his comedic skills.[39]

Public Image
Hatcher is generally well liked by his coworkers, though many have made note of his dry sense of humor and deadpan delivery. When asked, fellow coworker Ellie Seward said of Hatcher "When he first started at REI someone asked me what they thought of Steven and I said I thought he was hilarious! He reminded me of my dad who has the exact sense of humor. But when i said this to my friend they said, 'Wait, he's been joking around this whole time?'" Libby, Steven's wife, said he should put that statement on his gravestone.[40][41]

Previous Employment
Hatcher's first job in high school was at the Chick-fil-a in Madison Alabama. He has taken steps throughout his life to distance himself from this fact, often prefacing it in conversation with, "I'm not a scumbag, but I did work at Chick-fil-a back in high school."[42]43]

Taste in Movies
Hatcher has also taken a lukewarm stance on the Marvel Cinematic Universe, stating its, "...not for me, but God bless y'all."[46][47]